Staff: 10/10 Cleanliness: 10/10 History: 10/10 Berwick upon Tweed Railway Station is situated upon the ruins of the old Berwick Castle and ramparts, just overlooking the river Tweed and the You are able to see the old ruins from across the tracks as you pull into the station or leave the station. Using this station quite frequently, I’ve found that it is usually no less than immaculate, the platforms and waiting rooms always welcoming. There are only two platforms in the station; one north and one south, as well as several train time boards. There are lifts/elevators for passengers who need accessibility, as well as plenty of help into the train, so it is easy to navigate. The staff are more than happy to help and are always smiling. Within the station there is a help desk for queries and the ability to purchase tickets, as well as a Costa for food, drinks and other purchasable extras the likes of magazines, toys, travel accessories etc. Definitely one of the more pleasant stations I have had the pleasure of using down the East Coast line.

Good parking, easy access

Staff friendly attentive and put you at ease. Disabled door opener into First Class Lounge Area would be appreciated

Feel as if I am writing an obituary. Will it still be there when Virgin have gone? It was brilliant!!!

Cosey, clean First Class waiting froom with complimentary tea, coffee, hot chocolate, biscuits, crisps and water. Phone charging available, as is WiFi and TV.

Great warm place, Dawn one of the station staff is a star. Great coffee too.